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Return Policy

  • If you're not completely satisfied with a product, Menchey Music Service will gladly exchange or refund the purchase within 14 days of the retail store sale date or received package date (according to tracking information).
  • The returned product must be in new and saleable condition and must include receipt of original purchase and all instructional materials, packaging, and accessories.
  • To request a return, please contact Customer Service for an RA #.  This number must appear on return labels.  Do not write the RA # on the box. 
  • All original and return shipping costs are the responsibility of the customer and are non-refundable.
  • Exceptions: Print music, media/software, mouth blown products, repair parts, non-portable keyboard products, and recording devices are non-returnable.
  • Serialized merchandise may be subject to up to a 20% restocking fee.
  • Special orders of non-stock merchandise are non-returnable.  

Please direct all inquiries to [email protected] .

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